Privacy Policy for The Hideaway Big Bear
Privacy Policy for The Hideaway Big Bear
At The Hideaway Big Bear, accessible at book.thehideawaybigbear.com, one of our top priorities is protecting the privacy of our guests and website visitors.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
If you have any questions or need additional information, please contact us at privacy@thehideawaybigbear.com
.
Consent
By using our website or completing a booking, you agree to this Privacy Policy and to the collection and use of information as described below.
Information We Collect
We collect personal information you provide voluntarily, such as:
Your name, email address, phone number, and billing details when making a reservation.
Messages or inquiries sent through our contact forms or booking platform.
Any information included in special requests or communications with our team.
We may also receive limited technical data such as IP address, browser type, or device information for basic analytics and site security.
How We Use Your Information
We use the information we collect to:
Confirm and manage your bookings and payments.
Send reservation confirmations, check-in details, and property updates.
Respond to service requests or questions about your stay.
Improve our services, website functionality, and guest experience.
Communicate important updates or policy changes.
We do not sell or rent your personal information to anyone.
SMS Messaging
If you opt in to receive text messages from The Hideaway Big Bear, you consent to receive automated and non-automated messages related to your reservation and stay.
Message frequency varies. Message and data rates may apply.
You can reply STOP at any time to unsubscribe or HELP for assistance.
We use OpenPhone Technologies, Inc. as our secure SMS provider. Your opt-in data and consent are never shared with any third parties.
SMS Privacy Policy
Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Log Files
Like most websites, The Hideaway Big Bear automatically collects log data for analytics and troubleshooting.
This may include your IP address, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks.
This information is not personally identifiable and is used only to analyze trends and improve our website.
Cookies
We use cookies to enhance your experience, remember preferences, and analyze how our site is used.
You can disable cookies in your browser settings, but this may affect site functionality.
CCPA Privacy Policy (California Residents)
Under the California Consumer Privacy Act (CCPA), you have the right to:
Request disclosure of the categories and specific pieces of personal data collected about you.
Request deletion of your personal data, subject to certain exceptions.
Opt out of any data sales (we do not sell personal data).
To exercise any of these rights, please email privacy@thehideawaybigbear.com
.
We will respond within 30 days.
GDPR Privacy Policy (EU & UK Residents)
If you are located in the European Union or United Kingdom, you have the following rights under the GDPR:
Right to access – Request a copy of your personal data.
Right to rectification – Request correction of inaccurate data.
Right to erasure – Request deletion of your personal data under certain conditions.
Right to restrict or object to processing – Ask us to limit or stop certain uses of your data.
Right to data portability – Request transfer of your data to another provider.
To exercise your rights, contact privacy@thehideawaybigbear.com
.
We will respond within one month.
Children’s Privacy
The Hideaway Big Bear does not knowingly collect personal information from children under the age of 13.
If you believe your child has provided such information, please contact us immediately so we can delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available at https://book.thehideawaybigbear.com/privacy
and will include the effective date at the top of the page.
Contact Us
The Hideaway Big Bear
Big Bear Lake, California
📧 privacy@thehideawaybigbear.com
🌐 www.thehideawaybigbear.com
